Help
How do I get in touch with Bons Bagos?
You can contact Bons Bagos via email. geral@bonsbagos.com or via WhatsApp on the BONS BAGOS website.
How can I access Bons Bagos' promotions and new products?
You can access promotions, news, and special offers by subscribing to the newsletter. Subscribing to the newsletter does not create an account on the Bons Bagos website.
Why should I register with the Bons Bagos online store?
By registering at the Bons Bagos online store, you can create a personal account, place orders, check the status of your order, access previous orders, and save your favorite products through the "My Wishlist" feature.
How do I change or cancel an order I've already placed?
If you wish to cancel or change the order you placed on the website, you must contact Bons Bagos via email. geral@bonsbagos.com We will contact you as soon as possible so that we can proceed with the requested change. If your request has already been submitted, please contact us as soon as possible so that we can find the most appropriate solution.
How do I place an order on the Bons Bagos website?
1. Add the desired product(s) to the shopping cart that you wish to order.
2. Complete the order with the requested information. You can place an order on the website without registering.
3. Make the payment using one of the available payment methods.
4. After we receive your payment in our system, your order will be processed and shipped. You will subsequently receive order confirmation and shipping notifications.
Do the prices include VAT?
Yes, all prices include VAT.
What payment methods are available on the website?
Payment can be made on the website using the following methods: MBWay, Multibanco reference, Debit/Credit Card and PayPal.
What should I do when my order arrives damaged?
If the package arrives damaged upon delivery, you must return it immediately to the transport company, justifying the reason for the return in the document provided for this purpose, and notify BONS BAGOS immediately. For more information regarding returns, please consult the terms and conditions and contact us by email. geral@bonsbagos.com
What is the delivery time for orders?
After the order is dispatched from BONS BAGOS' facilities, it will be delivered within 1 to 2 business days to mainland Portugal and approximately 5 business days to the islands of Madeira and the Azores.
When will the order be shipped?
The order will be shipped as soon as payment is cleared. Shipping may occur on the same day payment is received or within 48 hours.
To which countries does Bons Bagos ship?
We currently only ship to Portugal. If you reside in another country and wish to place an order on the website, you must contact us via email. geral@bonsbagos.com .
What are the shipping costs?
Shipping costs depend on the number of products ordered and the delivery address. Shipping costs will be calculated at checkout. If you place an order of €75 or more, shipping is free to mainland Portugal.
How can I track my order shipment?
You can track your order shipment using the tracking service provided by our delivery partner. After your order has been shipped, you will receive an email with a link to track your order.