Shipping policy

1. Scope

1.1 These general conditions are intended to govern the Terms and Conditions of use of this website operated by BONS BAGOS, LDA (hereinafter referred to as BONS BAGOS), a private limited company with registered office at Rua Fernando Pessoa, number 14, R/C Direito, 1700-190 Lisbon, under the single registration number and NIPC 516830694, registered at the Leiria Notary Office with a share capital of € 2,000.00 (two thousand euros), with the email geral@bonsbagos.com and the telephone (+351) 916342208 (call to a national mobile network), as well as the purchase of products through the website available therein. 

1.2. The purchase of any product on the BONS BAGOS website implies acceptance of these General Conditions of Online Sale. If you do not agree with these Terms and Conditions, please do not use the BONS BAGOS website. If you have any questions about the Terms and Conditions, please contact geral@bonsbagos.com .

1.3. BONS BAGOS reserves the right to change these Terms and Conditions of Use without prior notice. We may update the Terms and Conditions from time to time for legal or regulatory reasons, or to enable the proper functioning of the website. Any changes will be notified to the user through the email address provided by the User or through an appropriate announcement on the BONS BAGOS website. The changes will apply to the use of the website after prior notice has been given. If you do not wish to accept the new Terms and Conditions, you should not continue to use the BONS BAGOS website. If you continue to use the BONS BAGOS website after the date on which the change takes effect, your use of the company's website indicates that you agree to the new Terms and Conditions.

1.4 Any and all alcoholic beverages available for sale on the BONS BAGOS website may only be purchased by persons who are of legal age to do so in their country of residence. 

1.5 All personal data is strictly confidential and is not shared. As an additional security note, the BONS BAGOS website does not store credit card data.

2. Use

2.1. BONS BAGOS may restrict access to certain pages of the website to authenticated users. 

2.2. Authentication consists of identifying the user by entering a user ID and a password, mandatory fields to be filled in when registering as a user.

2.3. Registration by the user is free and presupposes acceptance of these general terms and conditions of use. To register on the BONS BAGOS website you must be of legal age to consume alcohol in your country. The user must ensure that the information provided at registration or at any time is correct and complete. The user must inform us immediately of any changes to the information provided at registration by updating their personal data, so that we can communicate with you effectively.

2.4. When you register to use the BONS BAGOS website, you will be asked to create a password. The password chosen by the user is personal and non-transferable, and any assignment or communication to third parties is prohibited. In order to prevent fraud, you must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone knows your password, you must notify us by contacting geral@bonsbagos.com immediately. If BONS BAGOS has reason to believe that there is likely to be a security breach or misuse of the BONS BAGOS website, we may require you to change your password or we may suspend your account.

2.5 You may cancel your registration at any time by informing us, in writing, at geral@bonsbagos.com 

2.6 At the end of each use, the user must log off from the password-protected area. 

2.7 Whenever the user becomes aware that their user data is being used by third parties, they must immediately notify BONS BAGOS.

2.8 Although our goal is to offer you the best possible service, we make no promise that the services on the BONS BAGOS website will meet your needs. We cannot guarantee that the services are free from faults. If a fault occurs with the website, you must inform BONS BAGOS at geral@bonsbagos.com and we will try to correct the fault as soon as reasonably possible. 

2.9 Your access to the company's website may occasionally be restricted to allow for the repair, maintenance or introduction of new facilities or services. We will try to restore the service as soon as possible.

2.10 By placing an order you are confirming that you are of legal age to consume alcoholic beverages in your country. If the delivery company is in doubt about the age of the recipient of an order, they will ask for some form of identification. In the event that this is not met, they are not authorized to leave the order.

2.11 For the purposes of preventing or detecting offences, and/or the apprehension or prosecution of criminals, we may have to share any information we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

2.12 The BONS BAGOS website may provide content from other internet websites or resources, and while BONS BAGOS tries to ensure that the material included on the company's website is correct, reputable and of high quality, it makes no warranties in relation to such content. If BONS BAGOS is informed of any inaccuracies in the material on the website, we will try to correct those inaccuracies as soon as possible. If we breach these Terms and Conditions, we will only be liable for any losses you suffer as a result of this and to the extent that it is a foreseeable consequence for both parties at the time you are using the website. Our liability shall not, in any case, include business losses, such as lost data, lost profits or business interruption. BONS BAGOS shall have no liability for any damage or loss resulting from viruses, worms, Trojan horses or other malicious code, or the corruption or loss of data, or any damage to software or hardware. This clause does not limit or affect our liability resulting from any products sold through our website.

3. Intellectual property

3.1 All materials, content and software available on the website, namely information, images, illustrations, graphics, names, logos and articles, are the intellectual property of BONS BAGOS and may not be reproduced, modified, distributed, marketed, or used in any other way, except with the prior and express written authorization of BONS BAGOS.

3.2 Any use of the materials, content and software available on the website for a purpose other than that expressly permitted by these Terms and Conditions of Use will be considered a violation of the applicable national and international legislation regarding Copyright.

4. Contract

4.1 The information contained in these Terms and Conditions of Use does not constitute an offer of sale, but rather an invitation to contract, so there will be no contract between BONS BAGOS and the user before your order is expressly accepted by both parties.

4.2 After placing an order, the user will receive an email confirming their order.

4.3 Notwithstanding, this does not mean that your order has been automatically accepted by BONS BAGOS.

4.4 The user will be informed of the acceptance of their order through an email confirming the dispatch of their order.

4.5 If the customer does not receive the order confirmation email, they are requested to contact BONS BAGOS through the email geral@bonsbagos.com so that this notification can be resent to the customer's email address.

5. Description and price of goods

5.1 The description and price of the goods you order will be shown on the BONS BAGOS website at the time you place your order.

5.2 Every effort will be made to ensure that the prices displayed on the BONS BAGOS website are accurate at the time of placing your order.

5.3 If an error is found, BONS BAGOS will inform you by email at the address provided on your order form as quickly as possible and offer you the option to confirm your order at the correct price or cancel your order.

5.4 In the event of order cancellation, BONS BAGOS will refund you any amount that has been paid or debited. In addition to the price of the product, you may be required to pay a delivery fee for the goods, as shown during the payment process on the BONS BAGOS website. If you do not agree with the delivery price indicated during checkout, then you should not proceed with the order.

5.5 Under Portuguese legislation, all prices displayed on the BONS BAGOS website include the applicable VAT rates in force, unless otherwise stated.

5.6 BONS BAGOS reserves the right to modify, without prior notice and at any time, the information and commercial offer presented regarding: products, prices, promotions, commercial conditions and services.

6. Product availability

6.1 Products are subject to availability. BONS BAGOS does not guarantee that the products displayed on the website are available at the date of order processing, since the order is processed only after confirmation of the respective payment. 

6.2 BONS BAGOS will immediately inform the customer in the event of absolute unavailability of stock of the ordered product, reserving the right to provide the customer with information about possible substitutes.

6.3 If the customer chooses not to order the substitute, BONS BAGOS will refund any amounts paid by the customer within a maximum period of 3 business days after the cancellation is communicated.

6.4 We will send you a more recent vintage year whenever the advertised vintage year is not available. Please indicate in the order notes during checkout if you do not want the change to the vintage year. If you are unable to place this in the order notes, we will always accept the return of the product, when agreed between both parties, however the shipping costs are not subject to refund and are the responsibility of the person returning the products.

7. Order and payment

7.1 If any of the details entered by the customer in the order are incorrect and/or the customer wishes to change any information, provided that the order has not yet been dispatched, the customer is requested to get in touch through the email geral@bonsbagos.com as soon as possible so that the change requested by the customer can be made internally. Changes to details of orders already dispatched will have to be analyzed by the BONS BAGOS team so that, together with the customer, the most appropriate solution can be found.

7.2 All orders on the BONS BAGOS website will only be processed after the effective receipt of payment. The formalization of the order alone does not constitute a reservation of the products.

7.3 If an order cannot be fulfilled in part or in full, the customer will be immediately contacted by BONS BAGOS in order to find the most appropriate solution.

7.4 You will only be invited to enter your credit/debit card details after confirming the order on the BONS BAGOS website of our payment partners. We do not have access to the payment information you enter on our payment partner site. All credit and debit cardholders are subject to validation and authorization checks by the card issuer. If the issuer of your payment card refuses to authorize the payment, BONS BAGOS will not be responsible for any delay or non-delivery of the order. In addition, in the interest of preventing the fraudulent use of credit and debit cards, BONS BAGOS may validate the names and addresses provided during the ordering process against commercially available records. We may need to contact you by phone or email to verify details before sending your order.

7.5 Through the BONS BAGOS website, payments are accepted by means of Multibanco reference, MBWay (both for customers with a bank account in Portugal) and credit/debit card.

7.6 All orders placed on the BONS BAGOS website have a maximum payment period of 2 days. After this period, the order will be automatically cancelled.

7.7 Orders may be cancelled when expressly requested by the customer through the following contact, before the dispatch of the orders: geral@bonsbagos.com. After confirmation of the dispatch of the order, the customer is requested to contact BONS BAGOS through the email geral@bonsbagos.com so that, together with them, the most appropriate solution can be found.

7.8 Payments are received in euros; regardless of the currency in which the transaction is made, the conversion rates for payments made in other currencies must be borne by the customer.

7.9 BONS BAGOS, in some cases, may request documents in order to proceed with the processing of the order.

8. Delivery

8.1 BONS BAGOS will make every effort to dispatch the order by the estimated date. Notwithstanding, delays may occur due to unforeseen circumstances or related to the geographical delivery area.

8.2 Any delay in the dispatch of the order, relative to the estimated delivery time presented, does not entitle the customer to any compensation.

8.3 The customer will be informed if BONS BAGOS, for a reason not attributable to it, becomes aware that it will not be able to meet the estimated delivery time, in which case they may cancel the order and be refunded the amount paid.

8.4 After orders are dispatched, the shipment tracking information will be available in the account of customers who have placed the order with registration, and a notification is also sent via email with the shipment tracking link information for all registered customers. If for some reason the customer does not receive the dispatch confirmation, they should contact BONS BAGOS through the email geral@bonsbagos.com so that all available information about the order dispatch can be resent.

8.5 After the dispatch notification, customers should track the shipment status through the link provided by BONS BAGOS, so that they are aware of the progress status up to the moment of delivery of the order, since BONS BAGOS does not notify each change in the shipment status.

8.6 The products you order will be delivered to the address you provide when you place your order. When placing your order you can contact us with instructions for delivery alternatives in case you are not at the address on the expected delivery day. 

8.7 All parcels must be signed for during delivery by a person of legal age to consume alcohol. 

8.8 If there is no one at the address eligible to receive the goods, the recipient will be notified of an alternative day for delivery, or will be asked to contact the carrier company to rearrange a new delivery, or information will be left in the mailbox with information to collect the order. If for some reason the customer is unable to receive the order or collect it at the location indicated by the carrier, the customer is requested to contact BONS BAGOS so that together the most appropriate solution can be found.

8.9 If after several failed delivery attempts at the address provided and an eligible recipient is not present to sign for the receipt of the order, or if no effort is made by the recipient to contact the carrier company to rearrange a new delivery, the order will be returned to our warehouse. In this case, a delivery surcharge may be paid by the customer for the goods to be resent. BONS BAGOS will contact you to schedule this new delivery. 

8.10 Every effort will be made to deliver the goods within 1 to 2 business days in Mainland Portugal and 5 business days for the islands (Madeira and Azores); however, and in rare cases, the delivery time may take up to 5 business days in Mainland Portugal and 10 business days in the islands (Madeira and Azores).

8.11 BONS BAGOS will not be responsible for any loss or damage suffered by you resulting from any delay in delivery.

8.12 All products sent by BONS BAGOS must be checked upon delivery. If the customer verifies that the order is damaged, they should return it immediately to the transport company, duly justify the reason for the return on the carrier's delivery note and immediately notify BONS BAGOS through the email geral@bonsbagos.com indicating the order number or the number of the document that accompanied the order, attaching images of the packaging as received and of all items, so that the investigation process of the occurrence can be opened internally and thus the situation can be resolved as quickly as possible.

8.13 An order is considered "delivered" as soon as the customer or any third party takes physical possession of it at the agreed delivery address, through the signature of the corresponding acknowledgement of receipt.

9. Returns Policy and Right of Withdrawal

9.1 BONS BAGOS recognizes the right of all its customers to withdraw from the contracts they enter into with it, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of Decree-Law No. 143/2001 and Decree-Law 82/2008 of 20/05.

9.2 The customer must return the order within a maximum period of 14 (fourteen) days from the date on which they exercised the right of free withdrawal from the contract.

9.3 In the event of withdrawal, the customer will be refunded all payments made, including delivery costs, within a maximum period of 14 (fourteen) days from the date on which BONS BAGOS is informed of the customer's decision to withdraw from the contract.

9.4 BONS BAGOS reserves the right to withhold the refund until it receives the returned order or until the customer provides proof of having sent it.

9.5 For exchanges or returns, the customer is requested to contact BONS BAGOS through the email geral@bonsbagos.com (or through their customer area) up to 14 days after the purchase, indicating the order number or the number of the document that accompanied it, as well as the reason for the return, taking into account the conditions detailed below in the following topics:

• To carry out the return of the order, the product must be in perfect condition and, if applicable, with its original packaging, accessories or promotional gifts included, and accompanied by the proof of purchase or invoice. In this case, the shipping costs to BONS BAGOS will be borne by the customer.
• The return of defective products and incorrect shipments will be admitted, with BONS BAGOS being responsible for the shipping and collection costs whenever the customer reports this circumstance within a period of 14 (fourteen) days from the date of receipt of the product.
• Once the goods are received at our facilities and after validation of their condition in accordance, the refund of their value will be processed according to the payment method used by the customer, or another solution previously agreed with them.

9.6 BONS BAGOS assumes the responsibility arising from origin or raw material defects of the purchased product and, should this be confirmed by the specialized team, the product will be exchanged or returned at no cost to the customer.

9.7 BONS BAGOS will not accept the return of the product after it has been used, or if it has been altered or modified.

9.8 BONS BAGOS is not responsible for deficiencies resulting from incorrect use, negligence, poor storage conditions or force majeure causes.

9.9 BONS BAGOS agrees to exchange any purchased products that are contaminated or spoiled. We require the bottle and the cork returned to us before we can exchange. Returns are subject to a shipping fee, which is the responsibility of the person sending back the wines. In all cases, defective products are subject to our assessment, or if necessary, to the assessment of the producers, and without any guarantee of being accepted as defective. If you open a bottle and find that it is defective, you must keep the cork and copy the lot number. Normally the lot is present on the back label of the bottle. The next step is to communicate this to our customer support team by email at geral@bonsbagos.com. We may need you to send us the cork back. According to the lot number provided or the cork received, we will inform you of our decision, and if the claim is accepted, we will issue a voucher for the bottle or replace it with another bottle of the same wine depending on your decision. 

If the package is damaged, delivered incorrectly, or if you received an incorrect product, we will resolve the problem directly with you, returning the lost / damaged bottles or asking our transport partners to collect the bottles at your address.

9.10 We assume all costs relating to situations of damaged or incorrectly delivered products. Our customer service team will arrange the collection of the package with you.

9.11 We do not accept any claims for breakages or missing products unless they are recorded in the carrier's documentation.

9.12 If there are breakages in your order, we will refund the cost of the damaged bottles by returning the amount to your credit card, to your bank account, or we will send replacement bottles. We will always return any product that you have received damaged. Breakage claims will only be accepted if we are notified within 24 hours of delivery and the damaged products and their packaging are kept in case a verification is necessary. 

9.13 Defective products may be exchanged for others of equal or higher value, upon additional payment to cover the difference in cost. Refunds are issued in the same form as the original payment or as a voucher, depending on the customer's approval and up to 14 days after the return.

10. Protection of personal data

10.1 BONS BAGOS complies with the legislation in force regarding the protection of personal data, in accordance with the provisions of the Privacy and Personal Data Protection Policy.

10.2 The user or customer hereby consents to the collection and computer processing of their personal data collected through Registration on the BONS BAGOS website, namely the email address and username associated with the authentication system, in strict respect and compliance with Law No. 67/98, of 26 October ("Personal Data Protection Law")

10.3 When registering, the user undertakes, in accordance with these Terms and Conditions of Use, to provide true, accurate, current and complete information about themselves, and their identification data must be reliable and current.

10.4 The user is guaranteed the right of access to their data and its rectification, at any time and at no additional cost. 

10.5 The customer has the right to remove their account at any time. To do so, they should do it in the personal area or send an email to geral@bonsbagos.com.

10.6 BONS BAGOS will take all reasonable precautions to keep the details of your order and payment secure, but unless BONS BAGOS is negligent, it will not be responsible for unauthorized access to information provided by you.

10.7 BONS BAGOS will use the information provided about you for the correct fulfilment of your order, and to inform you about products and offers that may be of interest to you through its newsletter. If you do not wish to be informed of these offers by email (newsletter), please send an email to geral@bonsbagos.com indicating in the email the request to cancel the registration in our newsletter. You can correct or delete any information about you by logging into your customer account in the "My Account" area or by contacting us at the email geral@bonsbagos.com.

10.8 BONS BAGOS may use users' data (email, phone number) to run digital advertising campaigns on platforms that allow the upload of this data with the aim of reaching customers on these same platforms and generating lookalike audiences, such as Meta (Facebook and Instagram), Google, among others.

10.9 Should improper access by third parties occur, we will alert the customer and the responsible authority within a maximum period of 72 hours.

11. 5% discount on newsletter subscription

11.1 Newsletter users can enjoy a 5% discount on a purchase of a value greater than €100. Discount not cumulative with other promotions in force, non-reusable and only valid for registered users.

12. Links

12.1 BONS BAGOS is not responsible for the legality, reliability or quality of any content made available on a web page to which a link available on its website refers.

12.2 The provision of links on the website does not in any way result in the existence of any relationship between BONS BAGOS and the owner or manager of the web page to which the link refers, nor in the consent by BONS BAGOS to any materials, content or software made available there.

13. Cookies

13.1 BONS BAGOS may use cookies to facilitate navigation on the website and to learn about the user's preferences.

13.2 Notwithstanding, the use of cookies is communicated to the user in advance, with the possibility of not accepting their use being made available to them.

14. Applicable law

14.1 All purchases made in the BONS BAGOS online store are subject to Portuguese legislation. Any conflict or divergence in the interpretation of the General Conditions of Online Sale will be submitted to the competent Portuguese Court.

14.2 If the customer is located outside Mainland Portugal, BONS BAGOS hereby informs that any legal proceedings must be brought exclusively before the Portuguese Courts.

15.Alternative Dispute Resolution

15.1 Under the terms and for the purposes of the provisions of Article 18 of Law No. 144/2015, of 8 September, it is hereby informed that the available Alternative Dispute Resolution entity is the Lisbon Consumer Dispute Arbitration Centre, with the following contacts:

Lisbon Consumer Dispute Arbitration Centre
Rua dos Douradores, 116, 2º
1100-207 Lisbon
[www.centroarbitragemlisboa.pt](https://www.centroarbitragemlisboa.pt) 

You may also resort to:

CNIACC - National Centre for Information and Arbitration of Consumer Disputes
Faculty of Law of the Universidade Nova de Lisboa - Campolide Campus
[www.arbitragemdeconsumo.org](https://www.arbitragemdeconsumo.org) 

In the case of an online consumer dispute, you may also resort to an online dispute resolution system (ODR), the ODR Platform ("online dispute resolution"), with competence to resolve disputes relating to contracts concluded at a distance.

Access the Platform here.

More information at the Consumer Portal ([www.consumidor.pt](https://www.consumidor.pt)).

16. Complaints and inquiries

If you are not satisfied with any aspect of our service, or if you have questions or comments, please send an email to geral@bonsbagos.com. 

These general conditions of online sale may be changed without prior notice and should therefore be consulted before placing any order.